IT support
Slow PCs, printers that won't print, email that won't send, a new hire who needs a working laptop. Help when something stops, on site or remote.
Services
What Olean IT takes care of
Most calls are one of these four. If yours isn't on the list, ask anyway.
Managed IT plans
A flat monthly fee for the ongoing care of your office's computers, accounts and network, so IT becomes a line in the budget and not a surprise.
Networks and Wi-Fi
Dead spots, slow speeds and tangled closets. Router and switch setup, cabling, guest Wi-Fi, and a network that was laid out on purpose.
Phone repair
Cracked screens, worn-out batteries and charging ports that gave up. Repairs for common phones, done locally.
How it works
From "it's broken" to working again
Say what's wrong
Send an email describing what's happening, in your own words. No ticket portal and no phone tree.
Hear back with a plan
You're told what it most likely is and whether it needs a visit or can be handled remotely.
Fixed and written down
The problem gets fixed, and you get a plain note of what was done so the next visit starts ahead.
One technician, based in Olean
Olean IT is run by Levi Johnson. When you ask for help, he's the person who answers, the person who shows up, and the person who remembers how your office is set up.
The work covers Olean and the surrounding Western New York area, with remote support for anything that doesn't need hands on the hardware.
Security is part of the job
Olean IT contributes attack reports to AbuseIPDB, a public database that networks around the world use to block abusive addresses.
Contact
Something not working? Start here.
Email what's going on and where you're located. You'll get a reply from a person.
levijohnson@oleanit.com